Team Wall's Key Initiatives for 2024

3/12/2024 (Permalink)

Reflecting on 2023, owner Jim Wall says, "It was a year of positive change and growth. We had a successful year and we grew but it was not without obstacles." The past year wasn’t without its hardships, but SERVPRO Team Wall ultimately persevered forward. Jim remarks, "2023 required a significant amount of time creating, developing, documenting, and implementing processes." These processes will result in increased accountability and measurement of performance, allowing greater insight into the team’s performance and the ability to identify areas of improvement. Moving forward into 2024, Team Wall has its sights set on four key initiatives: emphasizing team, improving the customer service experience, refusing to accept mediocrity, and increasing profit to reinvest in the company’s growth.

Prioritizing Team

Embracing the "one team" mentality, regardless of individual office or department, will lead to success. Jim likens the "one team" mentality to rowing. He says, "We need all people rowing in the same direction and at the same time. If we’re able to work together and focus our efforts, there really isn’t anything we can’t achieve." He identifies collaborative problem-solving in place of departmental problem-solving as one way in which we can place a stronger emphasis on team in 2024.

Strengthening the Customer Service Experience

Customer service is present in all aspects of what SERVPRO Team Wall does on a daily basis and lasts through the entire lifecycle of the job. It is important to remember that it’s the same for many other companies. "There are many people who do what we do, but we can distinguish ourselves through excellent customer service," Jim remarks. But what makes a customer service experience with SERVPRO Team Wall stand out? "Everyone has a role in the customer service experience. It’s not just the crew chief and the production team. It’s the person who answers the phone. It’s the person who’s out in the field. We all have a role in making the customer service experience exceptional. We can distinguish ourselves by providing first-class experiences to our customers," he says. Team Wall always strives for the best possible customer service experiences, but we are always looking for ways to be better. One such way is refusing to accept mediocrity.

Excellence Over Mediocrity

"Many people accept mediocrity. We need to constantly be looking for ways to be better," Jim explains. He points to the use of technology, improving speed, and constantly self-evaluating as ways in which Team Wall can identify areas to improve upon. "It’s easy to settle for what we’ve done in the past," Jim admits, "but there’s always someone right behind us, looking to beat us." Being aware of where we need to improve, as well as understanding how to improve, are key to pushing past mediocrity. "If we have high standards and demand excellence of ourselves, it’s not that difficult to achieve excellence."

Reinvesting in the Company

Last but not least, Team Wall is always committed to increasing profit because, without profit, there is no company. Heading into 2024, Jim states that "we need to consider the financial implication of every decision we make." He continues, "things should be done for the good of the customer and the good of the company alike." Reinvesting in the company is essential to its continued growth and success.

Emphasizing team, striving for exceptional customer experiences, leaving mediocrity in the dust, and ensuring the future success of the company through continued growth in profit, SERVPRO Team Wall has a bright 2024 ahead.

Curious as to what SERVPRO of Chantilly can do for your home or business in 2024? Give us a call at (703) 830-5800 and check out some of our testimonials.

Spotlight: Intake Team

3/12/2024 (Permalink)

SERVPRO Team Wall would like to spotlight the centralized Intake Team, led by Intake Operations Manager Kristen Kuser. The intake team is the very first line of contact for our customers when they call SERVPRO Team Wall. While they mainly handle customer calls, the intake team also speaks with adjustors and sometime even corporate. Listening to customers’ needs and determining what SERVPRO Team Wall can do for them, the intake team is responsible for setting up jobs and estimates.

The small but mighty and growing intake team is relatively new, having formed only five months ago. Formerly, the team was made up of localized office teams. Now, the intake team is centralized, taking calls for all offices. Hope Schofield serves as the Intake Lead. Additionally, there is an Intake Coordinator for each local office: Jessica Roberts for Hunt Valley and Harford County, Joanna Broyan for Harrisburg West, Bonnie Kent for Metro Pittsburgh East, and Brian Bui for Chantilly. Much of the team members’ days are spent communicating via Microsoft Teams, as the team has an active dialogue due to their need for constant communication throughout the day.

A typical day for the intake team includes the daily Work in Progress (WIP) meeting, reviewing the schedule for the day. They also utilize WorkCenter and Service Fusion (a service and dispatching app) to create job files and put jobs on the calendar for crews. After an already busy workday, the intake team and the mitigation administrative team work together as the on-call team for administration, available to customers 24/7, often answering the phone to frantic, after-hours customer calls when a water heater bursts at 3 A.M. With a job that is equal parts customer service and counseling, according to Kristen, who has a background in studying psychology, the team members are experts in keeping a level head while calming customers, who are oftentimes actively processing major life events when they dial our number.

Working on the intake team requires tremendous flexibility. Kristen shares, “Every single call is different, and every single circumstance is different. There’s no black and white process; we live in the grey.”

What’s on the horizon for this busy intake team? Kristen hopes to standardize the training process and get the process down on paper in order to build a uniform training process, emphasizing education about the systems the team uses and the insurance companies they deal with. The team is planning a roadshow to the offices in November to present their findings in constructing a standardized training process.

A long-term goal for the intake team is to cultivate a customer service-forward, centralized call center. Moving away from the localized aspect is difficult, but Kristen has faith that her team members will continue to emphasize customer service and personalize the experience for customers. “Whether it’s taking calls in a local office or taking calls in a centralized call center, solid customer service has to be the foundation,” Kristen says.

Such ambitious goals may appear daunting for a small team, but Kristen has complete confidence in her team members. “We all pull together. We all have each other’s backs, and that’s what’s really important.”

Want to learn more about what SERVPRO of Chantilly can do for your home or business? Call us at (703) 830-5800 to talk with one of our team members and check out our Company Profile.

That's Why We Are Here!

8/24/2022 (Permalink)

Typically, homeowners love their sprinkler systems.  No more ungainly hoses to roll in and out every time the lawn needs watering. No more broken sprinkler heads or twisted hoses lying about the garage.  Just set the automatic timer and forget that you even have a sprinkler system......that is until it leaks and creates problems far more cumbersome then rolling up a twisted hose! Leaks in sprinkler systems are not uncommon and can cause water to seep inside the foundation of your home.  This water, if undetected, can result in damage to floors, carpets, walls, furniture, as well as the onset of mold.

So, enjoy the ease and efficiency of your sprinkler system, just be sure to have it checked and serviced annually to reduce your risk of any malfunctions which may result in water damage.

If water damage does occur, be sure to call in your SERVPRO professionals at SERVPRO of Fair Oaks-Centreville-Chantilly.  We answer your call 24/7. That’s why we’re here!

This is WHY You Call Us!

4/26/2022 (Permalink)

First rate response time and unparalleled professional service is why residents of Northern Virginia choose SERVPRO of Fair Oaks-Centreville-Chantilly.  With a highly trained, licensed, and certified staff of remediation specialists with over 50 years of collective experience in the field, an extensive fleet of recent model trucks, vans, SUV’s, and cars, and a 7,000 square foot warehouse brimming with the newest and best remediation equipment and materials, SERVPRO of Fair Oaks-Centreville-Chantilly is there to serve your every need.  Being educated, equipped, and at the ready, is why we are one of the nations’ premier remediation specialist. 

So, if you need help following a fire, or discover mold infestation in your home, call SERVPRO.  Should a storm get the better of your basement and you find yourself standing in water….call SERVPRO!  And don’t stress about moving your belongings while remediation and restoration takes place, SERVPRO will work with you to inventory, pack and store your belongings.  We really are a full-service operation!

Contact SERVPRO of Fair Oaks-Centreville-Chantilly (703) 830-5800. We’re available 24/7.

Why Such a Storm?

3/6/2022 (Permalink)

Have you ever wondered why thunderstorms occur?  Well, in a nutshell, thunderstorms are much like the saying, "what goes up, must come down".  Moist, warm air is the catalyst for a thunderstorm.  A funnel of warm air which rises up through the atmosphere creates an updraft.  Updrafts continue to travel higher and higher into the atmosphere until the temperature of the updraft air is no longer warmer than the atmospheric air it has entered.  At this point, the updraft air flattens out like a pancake across the sky, creating immense rain clouds. Once the clouds get too heavy with precipitation, "rain" begins to fall.  Rain typically drags down cooler air, creating downdrafts.  The majority of downdrafts are fairly weak, but on occation, they can be menacingly strong.....causing significant damage though the intensity of the rain and the speed of the downdraft winds.  Fascinating as storms are, they can truly be devastating.  

Should you find yourself at the wrong end of a storm, and damage has occurred, call SERVPRO.  We are remediation specialists and are there to help.  Give SERVPRO of Fair Oaks-Centreville-Chantilly a call on (703) 830-5800 should  you experience the wrath of a storm.

That's Why We're Here!

2/14/2022 (Permalink)

Are you finding yourself asking everyone in your house if they think it smells moldy?  One day it seems fine and then the next day, the smell is back again. If you smell mold, you most likely have mold! If your home is harboring mold underneath the carpet, behind wallpaper, underneath bathroom sinks, you are going to smell it from time to time, especially on damp, moist, and stuffy days.  Don’t delay; if you suspect mold, call your local SERVPRO team to come and rid your home of this unwanted guest!  Mold can cause health effects and should be mitigated immediately by professionals.  Call SERVPRO of Fair Oaks-Centreville-Chantilly on (703) 830-5800 for your mold remediation needs today.  We will be able to get rid of the mold and have your house smelling fresh and mold-free again in no time. That's Why we're here!

WHY Yes, We Can Help!

2/14/2022 (Permalink)

W = Windy, Wet, Weather, H = Hurricanes and Hail, Y = YES…..SERVPRO can help you with your plight dealing with weather that brings wind and downed trees, wet rains that penetrate your structure, and hurricanes and hail storms that prove detrimental to your home and cause flooding and untold damage.  That is WHY SERVPRO of Fair Oaks-Centreville-Chantilly is here……to help get you and your family through these trying times!  We are better together than apart.  We have the staffing, expertise, experience, and equipment to handle your storm related needs.  It’s stressful enough to have a storm wreak havoc on your home, don’t let the frustration of trying to DIY the cleanup and repair push you over the edge!  Call SERVPRO of Fair Oaks-Centreville-Chantilly today on (703) 830-5800 for assistance.  We will take the burden off your shoulders and get you back to pre-storm conditions before you know it!  Call today.

This is Why!

1/3/2022 (Permalink)

First rate response time and unparalleled professional service is why residents of Northern Virginia choose SERVPRO of Fair Oaks-Centreville-Chantilly.  With a highly trained, licensed, and certified staff of remediation specialists with over 50 years of collective experience in the field, an extensive fleet of recent model trucks, vans, SUV’s, and cars, and a 7,000 square foot warehouse brimming with the newest and best remediation equipment and materials, SERVPRO of Fair Oaks-Centreville-Chantilly is there to serve your every need.  Being educated, equipped, and at the ready, is why we are one of the nations’ premier remediation specialist. 

So, if you need help following a fire, or discover mold infestation in your home, call SERVPRO.  Should a storm get the better of your basement and you find yourself standing in water….call SERVPRO!  And don’t stress about moving your belongings while remediation and restoration takes place, SERVPRO will work with you to inventory, pack and store your belongings.  We really are a full-service operation!

Contact SERVPRO of Fair Oaks-Centerville-Chantilly on (703) 830-5800. We’re available 24/7.

When Stuff Happens, Don't Ask Why....Just Call SERVPRO!

1/3/2022 (Permalink)

Why do it yourself when you have SERVPRO at your fingertips!  Simply call or go on-line and ask for our assistance.  With rainy season upon us and the cold winter months ahead, let us dry you out from any water, storm or moisture issues you may experience.

Don't let a washing machine malfunction get the better of you.  Did you know washing machines have water fill-top sensors?  If not, you are not alone.  Most homeowners don’t know that washing machines have a sensor that knows to cut the water flow off when it reaches a specified level in the wash basin.  If this sensor malfunctions or breaks, the water continues to fill the tank, resulting in overflowing that does not stop until someone turns off the washer.  A malfunctioning water sensor thinks the water hasn’t reached the correct level and will continue to fill and fill and fill.  So, helpful hint, do not ever leave your washer on while you are not in the house, unless you want to take the chance of coming home to the possibility of several feet of water on your floors!

Should you experience a water related emergency, call SERVPRO of Fair Oaks-Centreville-Chantilly for immediate assistance.  We can be reached 24/7 on (703) 830-5800.

Why Would an 85 Year Old Man Do That?

11/15/2021 (Permalink)

Why would an 85 year old man get on a ladder with a running chainsaw to trim a tree?  Well, that’s and easy answer: because he had branches pulling on his gutters and leafs clogging the downspouts!  And how do we know about this “adventurous” gentleman?  We were called by his neighbor (a customer of ours) who could not convince him to turn off the chainsaw and come down off the ladder.  The neighbor called us in a panic, saying his neighbor was worried about water getting into his house because of damaged downspouts and gutters and was on a ladder trying to take care of the issue by sawing limbs off the tree. It was only after he finished telling us what his neighbor was doing, that he added that the gentleman was 85 years old! 

Although trimming trees isn’t in our line of work, helping people assess a situation when it comes to potential water damage is in our wheelhouse. Only being 1.5 miles away, we sent two staff members over to see if we could assist in any way. When they arrived, the 85 year old gentleman was down off the ladder taking a rest.  They were able to discuss his concerns with water possibly leaking into the house. They walked around the home, then went inside with him and looked at the interior.  Although they saw no indication of water leaking into the home, his tree did need to be trimmed away from the house.  They were able to convince him to let them call someone they knew to come over and finish the trimming for him.  Our professional friend came over that afternoon and finished the work at no charge.

Why did we do this?  Because we are a vested member of our community and helping people (especially when they are 85 years old on a ladder with a chainsaw) is how we build relationships. We did not receive work from our efforts, but we know that this gentleman will call us in the future as will our customer who initially called, and hopefully the many neighbors who learned of his endeavors that day.  But even if we don’t receive future work from our efforts, we know we did the right thing and being a responsible member of a community benefits us all in the long run.

So, if you do ever find yourself needing assistance with water damage, storm damage, mold, fire, etc., why not call us at SERVPRO of Burke-Clifton-Fairfax Station on (703) 250-6300.  We’re here in the community and ready to help.

Hmm.....Maybe Call the Professionals...That's Why We're Here!

11/1/2021 (Permalink)

Many homeowners are interested in do it yourself mold removal. They want to know how to clean mold themselves because they want to save money. Some also like the satisfaction of doing a job themselves. In some cases, it makes sense to handle a household mold problem yourself. Sometimes, though, it’s necessary to call in a professional that knows how to clean mold, like SERVPRO of Fair Oaks-Centreville-Chantilly on (703) 830-5800.

When Is Removing Mold Yourself a Good Idea?

Cleaning up mold yourself may be a good idea if:

• The mold only covers a small area.
• The mold is growing on easy-to-clean surfaces like glass, metal, tile, tubs, or sinks.
• The mold is growing on hard-to-clean materials, like carpet, that are easy to remove and replace and you know how to do it properly.
• Always be aware that mold may cause health effects.

Of course, you always have the option of hiring a professional for the job if you don’t want to do it yourself or simply don’t have the time or energy for what can be a time-consuming process.

When Is Do It Yourself Mold Removal Not Such a Good Idea?

In some situations, it’s better to call in a mold remediation professional for assistance. Cleaning up mold yourself is probably not such a good idea if:

• The mold covers a large area (greater than three feet by three feet, according to the Environmental Protection Agency).
• Mold develops after flooding with water that might be contaminated with sewage or other potentially hazardous substances.
• There is mold in your heating, ventilation, and air conditioning system (most homeowners have neither the knowledge nor the equipment needed to properly remove mold from their HVAC systems).
• You aren’t sure how to do all parts of the job correctly (if, for instance, there is mold inside your walls and you don’t know how to remove and replace drywall) or you don’t have all the tools required to do the job (such as a drywall saw, if you need to remove moldy drywall).
• You have moldy wood that cannot be removed and replaced, so the moldy area needs to be sanded and encapsulated instead (it’s recommended that only mold remediation professionals sand moldy wood since it significantly increases one’s exposure to mold, which can potentially lead to health effects.

In some instances, homeowners handle part of the job themselves while calling in a professional for other parts of the job, like removing mold from their HVAC system.

For Help with Mold Removal

If you need help with mold removal, or if you’d just like some professional advice before beginning do it yourself mold removal, we suggest consulting with a mold remediation specialist like SERVPRO of Fair Oaks-Centreville-Chantilly on (703) 830-5800. You can schedule a free in-home consultation with a professional that knows how to clean mold. You can get some free expert advice and then determine whether it’s a job you’re prepared to tackle yourself. There is no charge and no obligation, so there’s nothing to lose.

If you suspect mold that you cannot handle or want advice on contact SERVPRO of Fair Oaks-Centreville-Chantilly on 703-830-5800.

Ugh, Why Do These Things Happen!

11/1/2021 (Permalink)

If you have recently experienced flooding or water leakage in your home, take steps to stop the water source and call the local SERVPRO professionals of Fair Oaks-Centreville-Chantilly on (703) 830-5800. If you are able to stop the water from infiltrating your home, start to dry the affected areas. To prevent mold from growing and to avoid that mildew smell, get out the fans to help dry the area. If you own a dehumidifier, use it to dry out the air, walls, and ground along with the fans.

Taking these initial steps will help mitigate the damage while the SERVPRO team is on their way. SERVPRO, with industrial strength blowers, dehumidifiers, clean-up equipment, and products, will be able to get your home back to its original condition while helping to avoid the onset of mold and mildew.  Call us any time on (703) 830-5800…..that’s why we’re here!

Do What You Can....But Call Us!

9/20/2021 (Permalink)

If you have recently experienced flooding or water leakage in your home, take steps to stop the water source and call the local SERVPRO professionals of Fair Oaks-Centreville-Chantilly on (703) 830-5800. If you are able to stop the water from infiltrating your home, start to dry the affected areas the best that you can.  To prevent mold from growing and to avoid that mildew smell, get out the fans to help dry the area.  If you own a dehumidifier, use it to dry out the air, walls, and ground along with the fans.

Taking these initial steps will help mitigate the damage while the SERVPRO team is on their way. SERVPRO, with industrial strength blowers, dehumidifiers, clean-up equipment, and products, will be able to get your home back to its original condition while avoiding the onset of mold and mildew.  Call us any time on (703) 830-5800.

Why you may wish to use SERVPRO

9/13/2021 (Permalink)

Many homeowners are interested in do it yourself mold removal. They want to know how to clean mold themselves because they want to save money. Some also like the satisfaction of doing a job themselves. In some cases, it makes sense to handle a household mold problem yourself. Sometimes, though, it’s necessary to call in a professional that knows how to clean mold, like SERVPRO of Burke-Clifton-Fairfax Station.

When Is Removing Mold Yourself a Good Idea?

Cleaning up mold yourself may be a good idea if:

• The mold only covers a small area.
• The mold is growing on easy-to-clean surfaces like glass, metal, tile, tubs, or sinks.
• The mold is growing on hard-to-clean materials, like carpet, that are easy to remove and replace and you know how to do it properly.
• You don’t have any health conditions that could potentially be made worse by increased exposure to mold (check with your doctor if you’re not sure if it’s safe for you to clean up a mold problem yourself).

Of course, you always have the option of hiring a professional for the job if you don’t want to do it yourself or simply don’t have the time or energy for what can be a time-consuming process.

When Is Do It Yourself Mold Removal Not Such a Good Idea?

In some situations, it’s better to call in a mold remediation professional for assistance. Cleaning up mold yourself is probably not such a good idea if:

• The mold covers a large area (greater than three feet by three feet, according to the Environmental Protection Agency).
• Mold develops after flooding with water that might be contaminated with sewage or other potentially hazardous substances.
• There is mold in your heating, ventilation, and air conditioning system (most homeowners have neither the knowledge nor the equipment needed to properly remove mold from their HVAC systems).
• You aren’t sure how to do all parts of the job correctly (if, for instance, there is mold inside your walls and you don’t know how to remove and replace drywall) or you don’t have all the tools required to do the job (such as a drywall saw, if you need to remove moldy drywall).
• You have moldy wood that cannot be removed and replaced, so the moldy area needs to be sanded and encapsulated instead (it’s recommended that only mold remediation professionals sand moldy wood since it significantly increases one’s exposure to mold, which can lead to potentially serious health effects).
• If you suspect that mold may be causing health effects.

In some instances, homeowners handle part of the job themselves while calling in a professional for other parts of the job, like removing mold from their HVAC system.

For Help with Mold Removal

If you need help with mold removal, or if you’d just like some professional advice before beginning do it yourself mold removal, we suggest consulting with a mold remediation specialist in Delaware County. You can schedule a free in-home consultation with a professional that knows how to clean mold. You can get some free expert advice and then determine whether or not it’s a job you’re prepared to tackle yourself. There is no charge and no obligation, so there’s nothing to lose.

If you suspect mold that you cannot handle or want advice on contact SERVPRO of Burke-Clifton-Fairfax Station at 703-250-6300.

Let Us Tell You Why

8/17/2021 (Permalink)

If you have questions, IICRC Standard and Reference Guide for Professional Water Damage Restoration sets three categories of water that cause damage in buildings. They are summarized as follows: 
Category 1 Water - Refers to a source of water that does not pose substantial threat to humans and classified as "Clean Water". Category 1 water may become contaminated if it mixes with soils or floor coverings, building assemblies, etc... Time and temperature can promote growth and amplification of microorganisms in water can cause Category 1 water to degrade.

Examples of category 1 water are: a broken water supply line (including the toilet), and tub or sink overflows. 

Category 2 Water - Refers to a source of water that contains a significant degree of chemical, biological or physical contaminants.  These contaminants can cause discomfort or sickness when exposed or consumed. This water type carries micro organisms and is nicknamed "Gray water."

Examples of category 2 water are:  toilet bowls with urine (no feces), sump pump failures, dishwasher water discharge, and washing machine water discharge. 

Category 3 Water - Nicknamed "Black Water" and are grossly unsanitary. These indoor water sources  contain unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness.

Examples of type 3 water are:  water sources from sewage, seawater, stream or river water, ground surface water or standing water. 

Category 2 Water that is not promptly removed and remained stagnant may be re classified as Category 3 Water. Toilet back-ups that originate from beyond the toilet trap is considered black water contamination regardless of visible content or color.

Knowing the classification of your water may help you understand personal safety concerns and the necessary material and debris removal anticipated. Think of the water category related to the amount of "natural fertilizer" that will help feed and grow mold.

Call SERVPRO of FAIR OAKS-CENTREVILLE-CHANTILLY about water categories: 

703-830-5800

Why Do These Things Happen!

4/28/2021 (Permalink)

Why, why, why?  As a homeowner, do you find yourself asking this question every time something goes wrong around your home?  Why did the hot water heater break, spilling water everywhere on a holiday weekend?  Why did that tree fall on my roof, allowing cascades of rain inside my house?  Why did my new dishwasher malfunction and flood my kitchen in the middle of the night?  Sometimes there is no specific answer as to “why” these unfortunate events occur, but one thing is for certain…….they need to be addressed quickly before more damage takes hold.  If the unexpected disaster strikes your home, don’t ponder “why” it happened, call SERVPRO of Fair Oaks-Chantilly-Centreville on (703) 830-5800.  We will be there to remediate the mess and help you come up with a game plan to minimize such events happening again.  Mother nature cannot always be stopped but proper repairs and seasonal maintenance can help mitigate disasters such as these from happening.  Give us a call today on (703) 830-5800.

Why not call us today!

3/12/2021 (Permalink)

Leaky roofs and malfunctioning gutters and downspouts are leading culprits with respect to water damage and mold.  Often, such leaks take a prolong period of time to seep down through the attic and into the ceilings and walls below.  This delay in recognizing that you have a problem, coupled with a hot, moist, and humid attic, is the "perfect storm" for the growth of mold. We all like to use our attics to store our extra belongings, holiday decorations, etc., but mold should not be one of them!

Should you experience a problem with your roof,  gutters or downspouts, don't delay, immediately contact your local SERVPRO professionals to come and inspect your attic. Getting your attic dry and any mold remediated, will put you and your family at ease. Call SERVPRO of Fair Oaks-Chantilly-Centreville today on (703) 830-5800.  We're here to help.....any day, any time!

WHY does not equal DIY

1/5/2021 (Permalink)

W = Windy, Wet, Weather, H = Hurricanes and Hail, Y = YES…..SERVPRO can help you with your plight dealing with weather that brings wind and downed trees, wet rains that penetrate your structure, and hurricanes and hail storms that prove detrimental to your home and cause flooding and untold damage.  That is WHY SERVPRO of Fair Oaks-Centreville-Chantilly is here……to help get you and your family through these trying times!  We are better together than apart.  We have the staffing, expertise, experience, and equipment to handle your storm related needs.  It’s stressful enough to have a storm wreak havoc on your home, don’t let the frustration of trying to DIY the cleanup and repair push you over the edge!  Call SERVPRO of Fair Oaks-Centreville-Chantilly today on (703) 830-5800 for assistance.  We will take the burden off your shoulders and get you back to pre-storm conditions before you know it!  Call today.

I'll Tell You Why.......

1/5/2021 (Permalink)

Why call SEVRPRO of Fair Oaks-Centreville-Chantilly with your mold remediation needs? Because mold is a nasty roommate that nobody should live with! Mold is also stubborn and although you may see some in obvious places, it is often hidden in remote areas throughout the home. It can be in carpet padding, inside walls, behind picture frames, in attics, to name but a few of molds hiding places. Don’t simply wonder why you have mold or roll the dice on mold remediation as a weekend DIY project. When disturbed, mold emits what are called "mold spores", which become airborne and can be ingested when breathing. Don’t take any chances by ignoring mold in your home. Put a sure bet on the table by calling in the professionals at SERVPRO of Fair Oaks-Centreville-Chantilly on (703) 830-5800. Get the job done right by bringing in the SERVPRO professional team; your trained and licensed mold remediation specialists.

That's Why We're Here....To Help Get Rid of the Clutter!

11/16/2020 (Permalink)

What constitutes a hoarder versus a collector?  What is the difference between someone that is thrifty and saves “things” for future use and someone that is a hoarder?  Why are some people so attached to the things they find and store in their homes, while other are minimalists, and even the thought of abundant amounts of “stuff” around the house makes them nervous? We are not sure what the answers to these questions are, but one thing is for certain; some people like a lot of stuff!  Who knows why, but from time to time, it must be dealt with professionally and that this why SERVPRO of Fair Oaks-Centreville-Chantilly is often called in to help. 

This picture denotes a home of someone the local government authorities classified as a hoarder.  The situation became so acute that SERVPRO of Fair Oaks-Centreville-Chantilly was called in to assist the local police and social services agency in the clean-up.  We at SERVPRO have handled many of these jobs in the past.  We are equipped with bio-hazard suits, gloves and masks, are knowledgeable about the disposal of any bio-hazard materials and are also cognizant of the fact that there may be heirlooms and valuables beneath the surface of trash.   Our professional approach to these jobs is why we are called back time after time and we are pleased to provide this service.  Call us on (703) 830-8500 for assistance.

Who Knows WHY These Things Happen!

11/12/2020 (Permalink)

This picture is worth 1000 words and is also why you never say never.  Murphy’s Law, the minute you say, “that will never happen to us”, Mother Nature will strike with vengeance!  A recent storm with winds topping 50 miles an hour upended this mature tree right into a house.  Luckily no one was hurt, but the damage was extensive.  Once okayed for entry by the authorities, the contents needed to be packed away and moved, the structure needed to be sealed to eliminate further water infiltration, and the water within needed to be extracted and the structure dry for rebuild.  Why was SERVPRO OF Fair Oaks-Centreville-Chantilly called?  Because we’re the best!  We entered the home, inventoried and boxed all goods, moved, cleaned and dried all furniture, and sealed the home so it could be cleaned and dried.  Currently, the homeowners are in temporary accommodations while the construction phase takes place.  SERVPRO was able to get in and get our piece of the puzzle done quickly so the rebuild could begin prior to the winter weather setting in for the season.

So, if you find yourself in this kind of situation, why not give us a call.  We are professionals who know exactly what to do to get your home back together.  SERVPRO of Fair Oaks-Centreville-Chantilly can be reached 24/7 on (703) 830-8500.

Why Are You Waiting....Call Today!

11/2/2020 (Permalink)

Water issues got you down? Don’t stick your head in the sand…….why not call SERVPRO of Fair Oaks-Centreville-Chantilly?  Is it water damage you are avoiding taking care of, or, is it mold that has crept into those dark, damp spaces?  Whatever the issue, simply call SERVPRO of Fair Oaks-Centreville-Chantilly and we’ll be there to help.  Don’t let the unknown freeze you in your tracks and prolong your procrastination.  And why take on a task that is well beyond the weekend-warrior DIY project?  Call in the professionals at SERVPRO to assess your needs, determine a game plan, and execute your remediation plan.

Why SERVPRO?  Because we’re the best and we’re there to guide you through the process from start to finish.  So, stop worrying and pull your head out of the sand and call SERVPRO of Fair Oaks-Centreville-Chantilly today at (703) 830-5800.

When You Don't Know Where To Turn......Remember, That's Why We're Here!

11/2/2020 (Permalink)

When you don’t know where to turn, call SERVPRO of Fair Oaks-Centreville-Chantilly.  We are experienced in deep cleaning, biohazard cleaning, mold remediation, water and fire restoration, and we also pack and box household items for storage and a host of other home and business maintenance and repair services.  We understand that sometimes a job is too big to tackle alone, and it seems insurmountable. So don't procrastinate any longer, pick up the phone and call SERVPRO of Fair Oaks-Centreville-Chantilly today.  We will work with you to determine a plan, then execute that plan to get you back on track.  We understand that a person’s house is their home and we will treat you and your belongings with the utmost care and respect.  Let us help you today with your deep cleaning needs.  So why not call SERVPRO of Fair Oaks-Centreville-Chantilly today on (703) 830-5800.

What could that mud puddle be telling you?

1/8/2020 (Permalink)

SERVPRO of Fair Oaks-Centreville-Chantilly recently worked with a client that had a water and mold issue in their walk-out basement.  They couldn’t understand why they were getting a musty smell and then noticed the wet wall in the corner of the unfinished part of the basement.  Odd as it may sound, they told us that they could not have mold or a water issue because they had a walk-out basement and they specifically bought the house because of the lot running slightly downhill and having no underground rooms.  We totally understood what they were thinking but when we walked them around the perimeter of their house and pointed out the extensive mud puddles, they started to understand the problem.

Their home may not have been underground and the lot did slope away from the house, but the grading around the home was not properly executed.  There we low points around the two back corners of the home without proper drainage.  The areas had become saturated with rain and the ground had turned to mud.  Over time, this was enough to cause the issue they were now seeing inside their home.  SERVPRO of Fair Oaks-Centreville-Chantilly took care of the water and mold damage.  We also spoke with a landscaping professional and pointed out the need to improve the grading and drainage around the back of the home. Once this was complete, the homeowner was is good shape….and likely to stay dry and mold free.

So, if you see excessive mud or puddles around your house, take note and research why this is happening. If damage has occurred, call SERVPRO to come and remediate your water damage before it turns into not only a water issue but a mold problem as well.

Call us day or night – SERVPRO of Fair Oaks-Centreville-Chantilly on (703) 830-5800.

Why can't it always be sunny!

1/8/2020 (Permalink)

Why do flowers bloom in the spring and summer? It’s because of the abundance of warmth and sunshine over a span of months.  If the weather was always warm and the sum was always shining, mold may still grow inside your home, but it would be less likely than if it was rainy, cold, and without sunshine.  With careers, family ties, and friendships, it isn’t always possible to live in a dry, sunny climate where moisture is limited, and frozen pipes are something that happens to other people. 

So, if you live in an area of seasonal weather that brings the rain, snow, freezing winds, you must be diligent about your home.  Why ignore obvious issues that may cause severe and expensive problems.  Make sure your home is properly insulated and pipes on exterior walls are wrapped and protected.  Turn off your outside water lines during the winter months.  Clean your gutters and downspouts, so clogs don’t cause water to come inside, rather than remain outside.  Check the grading of your lot to ensure water is not standing and puddling around your foundation. How is your roof?  Are there leaks or issues with the flashing?  Sometimes it can be daunting being a homeowner and when situations get the best of you, give SERVPRO of Fair Oaks-Centreville-Chantilly a call on (703) 830-5800.  That’s why we’re here…..to help when the little things get out of control and cause you problems.  We are available 24/7, 365 days a year, so give us a call!

Why? Because we're simply the best!

11/19/2019 (Permalink)

Why do it yourself when you have SERVPRO at your fingertips!  Simply call or go on-line and ask for our assistance.  With rainy season upon us and the cold winter months ahead, let us dry you out from any water, storm or moisture issues you may experience.

Don't let a washing machine malfunction get the better of you.  Did you know washing machines have water fill-top sensors?  If not, you are not alone.  Most homeowners don’t know that washing machines have a sensor that knows to cut the water flow off when it reaches a specified level in the wash basin.  If this sensor malfunctions or breaks, the water continues to fill the tank, resulting in overflowing that does not stop until someone turns off the washer.  A malfunctioning water sensor thinks the water hasn’t reached the correct level and will continue to fill and fill and fill.  So, helpful hint, do not ever leave your washer on while you are not in the house, unless you want to take the chance of coming home to the possibility of several feet of water on your floors!

Should you experience a water related emergency, call SERVPRO of Fair Oaks-Centreville-Chantilly for immediate assistance.  We can be reached 24/7 on (703) 830-5800.

Why does water make such a mess?

11/18/2019 (Permalink)

Do you have questions about water damage? If so, the IICRC Standard and Reference Guide for Professional Water Damage Restoration sets three categories of water that cause damage in buildings. They are summarized as follows: 
Category 1 Water - Refers to a source of water that does not pose substantial threat to humans and classified as "Clean Water". Category 1 water may become contaminated if it mixes with soils or floor coverings, building assemblies, etc... Time and temperature can promote growth and amplification of microorganisms in water can cause Category 1 water to degrade.

Examples of category 1 water are: a broken water supply line (including the toilet), and tub or sink overflows. 

Category 2 Water - Refers to a source of water that contains a significant degree of chemical, biological or physical contaminants.  These contaminants can cause discomfort or sickness when exposed or consumed. This water type carries micro organisms and is nicknamed "Gray water."

Examples of catagory 2 water are:  toilet bowls with urine (no feces), sump pump failures, dishwasher water discharge, and washing machine water discharge. 

Category 3 Water - Nicknamed "Black Water" and are grossly unsanitary. These indoor water sources  contain unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness.

Examples of type 3 water are:  water sources from sewage, seawater, stream or river water, ground surface water or standing water. 

Category 2 Water that is not promptly removed and remained stagnant may be re classified as Category 3 Water. Toilet back-ups that originate from beyond the toilet trap is considered black water contamination regardless of visible content or color.

Knowing the classification of your water may help you understand personal safety concerns and the necessary material and debris removal anticipated. Think of the water category related to the amount of "natural fertilizer" that will help feed and grow mold.

Call SERVPRO of Fair Oaks-Centreville-Chantilly about water categories: 

703-830-5800

Why get rid of Mold? Ask SERVPRO!

11/18/2019 (Permalink)

Many homeowners are interested in do it yourself mold removal. They want to know how to clean mold themselves because they want to save money. Some also like the satisfaction of doing a job themselves. In some cases, it makes sense to handle a household mold problem yourself. Sometimes, though, it’s necessary to call in a professional that knows how to clean mold, like SERVPRO of Fair Oaks-Centreville-Chantilly.

When Is Removing Mold Yourself a Good Idea?

Cleaning up mold yourself may be a good idea if:

• The mold only covers a small area.
• The mold is growing on easy-to-clean surfaces like glass, metal, tile, tubs, or sinks.
• The mold is growing on hard-to-clean materials, like carpet, that are easy to remove and replace and you know how to do it properly.
• You don’t have any health problems likely to be made worse by increased exposure to mold (check with your doctor if you’re not sure if it’s safe for you to clean up a mold problem yourself).

Of course, you always have the option of hiring a professional for the job if you don’t want to do it yourself or simply don’t have the time or energy for what can be a time-consuming process.

When Is Do It Yourself Mold Removal Not Such a Good Idea?

In some situations, it’s better to call in a mold remediation professional for assistance. Cleaning up mold yourself is probably not such a good idea if:

• The mold covers a large area (greater than three feet by three feet, according to the Environmental Protection Agency).
• Mold develops after flooding with water that might be contaminated with sewage or other potentially hazardous substances.
• There is mold in your heating, ventilation, and air conditioning system (most homeowners have neither the knowledge nor the equipment needed to properly remove mold from their HVAC systems).
• You aren’t sure how to do all parts of the job correctly (if, for instance, there is mold inside your walls and you don’t know how to remove and replace drywall) or you don’t have all the tools required to do the job (such as a drywall saw, if you need to remove moldy drywall).
• You have moldy wood that cannot be removed and replaced, so the moldy area needs to be sanded and encapsulated instead (it’s recommended that only mold remediation professionals sand moldy wood since it significantly increases one’s exposure to mold, which can lead to potentially serious illnesses).
• You have a medical condition that might be made worse by increased exposure to mold, like asthma, environment allergies, or an immune system disorder (check with your doctor if you’re not sure if increased exposure to mold may exacerbate your medical condition).
• You are already experiencing symptoms of mold-related illness, such as sneezing, coughing, runny nose, shortness of breath, wheezing, headaches, sore throat, or chronic sinus infections.

In some instances, homeowners handle part of the job themselves while calling in a professional for other parts of the job, like removing mold from their HVAC system.

For Help with Mold Removal

If you need help with mold removal, or if you’d just like some professional advice before beginning do it yourself mold removal, we suggest consulting with a mold remediation specialist at SERVPRO of Fair Oaks-Centreville-Chantilly. You can schedule a free in-home consultation with a professional that knows how to clean mold. You can get some free expert advice and then determine whether or not it’s a job you’re prepared to tackle yourself. There is no charge and no obligation, so there’s nothing to lose.

If you suspect mold that you cannot handle or want advice on contact SERVPRO of Fair Oaks-Centreville-Chantilly at 703-830-5800. That's "WHY" we're here!

This is why you need to call us!

11/9/2019 (Permalink)

SERVPRO of Fair Oaks-Centreville-Chantilly is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today: 703-250-6300 or                     703-830-5800

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Fair Oaks-Centreville-Chantilly has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO Fair Oaks-Centreville-Chantilly

SERVPRO of Fair Oaks-Centreville-Chantilly specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

That's why you need to call us!

Don't Hide.....Call SERVPRO!

1/23/2019 (Permalink)

Water issues got you down? Don’t stick your head in the sand…….Why not call SERVPRO.  Is it water damage you are avoiding taking care of, or, is it mold that has crept into those dark, damp spaces?  Whatever the issue, simply call SERVPRO of Fair Oaks-Centreville-Chantilly and we’ll be there to help.  Don’t let the unknown freeze you in your tracks and prolong your procrastination.  And why take on a task that is well beyond the weekend DIY project?  Call in the professionals at SERVPRO to assess your needs, determine a game plan, and execute your remediation.

Why SERVPRO?  Because we’re the best and we’re there to guide you through the process from start to finish.  So, stop worrying and pull your head out of the sand and call us today on (703) 830-5800.

Why Not Call SERVPRO Today

1/23/2019 (Permalink)

When you don’t know where to turn, call SERVPRO.  We are experienced in deep cleaning, biohazard cleaning, mold remediation, water and fire restoration, and we also pack and box household item for storage and a host of other home and business maintenance and repair services.  We understand that sometimes a job is too big to tackle alone, and it seems insurmountable.  That is why you should call SERVPRO today.  We can determine a plan with you, then execute to get you back on track.  We understand that a person’s house is their home and we will treat you and your belongings with the utmost care and respect.  Let us help you today with your deep cleaning needs.  So why not call SERVPRO of Fair Oaks-Centreville-Chantilly today on (703) 830-5800.

Oh No!

11/26/2018 (Permalink)

This picture is worth 1000 words and is also why you never say never.  Murphy’s Law, the minute you say, “that will never happen to us”, Mother Nature will strike with vengeance!  A recent storm with winds topping 50 miles an hour upended this mature tree right into a house.  Luckily no one was hurt, but the damage was extensive.  Once okayed for entry by the authorities, the contents needed to be packed away and moved, the structure needed to be sealed to eliminate further water infiltration, and the water within needed to be extracted and the structure dry for rebuild.  Why was SERVPRO called?  Because we’re the best!  We entered the home, inventoried and boxed all goods, moved, cleaned and dried all furniture, and sealed the home so it could be cleaned and dried.  Currently, the homeowners are in temporary accommodations while the construction phase takes place.  SERVPRO was able to get in and get our piece of the puzzle done quickly so the rebuild could begin prior to the winter weather setting in for the season.

So, if you find yourself in this kind of situation, why not give us a call.  We’re professionals who know exactly what to do to get your home back together.

Who Are You Going To Call...Ghost Busters....NO, SERVPRO!

11/20/2018 (Permalink)

What constitutes a hoarder versus a collector?  What is the difference between someone that is thrifty and saves “things” for future use and someone that is a hoarder?  Why are some people so attached to the things they find and store in their homes, while other are minimalists, and even the thought of abundant amounts of “stuff” around the house makes them nervous? We are not sure what the answers to these questions are, but one thing is for certain; some people like a lot of stuff!  Who knows why, but from time to time, it must be dealt with professionally and that this why SERVPRO is often called in to help. 

This picture denotes a home of someone the local government authorities classified as a hoarder.  The situation became so acute that SERVPRO was called in to assist the local police and social services agency in the clean-up.  We at SERVPRO have handled many of these jobs in the past.  We are equipped with bio-hazard suits, gloves and masks, are knowledgeable about the disposal of any bio-hazard materials and are also cognizant of the fact that there may be heirlooms and valuables beneath the surface of trash.   Our professional approach to these jobs is why we are called back time after time and we are pleased to provide this service.

Why SERVPRO?......Because We Do It All!

11/19/2018 (Permalink)

We recently completed a comprehensive job that entailed water remediation, extensive clean-up, mold mitigation, taking inventory and packing away household contents, and considerable rebuild construction.  The job was very intense and required proper planning, scheduling of staff, ordering of building materials, and most importantly, coordination with the home owner.  There was an inordinate amount of work to be done and it needed to be completed as efficiently and expeditiously as possible so that the homeowners’ family could get back to their normal routine.

When we initially met with the homeowners and they walked us through their home, they asked us to get the water out and house as dry as possible, because they needed to hire someone to come in and pack up their belongings, deal with the mold, and then the reconstruction.  We told them that we would certainly work as fast as possible but that they did not have to hire others, SERVPRO could do all the tasks that they were needing.  Why go to an array of contractors when SERVPRO can handle all that’s required?  They were thrilled that the “complete repair” of their home could be done by SERVPRO and that they could turn their focus back to their kids and get settled in temporary housing.

SERVPRO was able to complete the job a few days earlier than the agreed upon timeline.  The homeowners were amazed at the restoration and extremely thankful.  They have told us that they are now clients for life, and although they hope not to be calling anytime soon, they will not call anyone but SERVPRO in the future.

Why Do It Yourself When SERVPRO Is There to Help!

11/9/2018 (Permalink)

Why do it yourself when you have SERVPRO at your fingertips!  Simply call or go on-line and ask for our assistance.  With rainy season upon us and the cold winter months ahead, let us dry you out from any water, storm or moisture issues you may experience.

This picture denotes SERVPRO of Fair Oaks-Chantilly-Centreville drying out a customer’s home after a washing machine malfunction.  Did you know washing machines have water fill-top sensors?  If not, you are not alone.  Most homeowners don’t know that washing machines have a sensor that knows to cut the water flow off when it reaches a specified level in the wash basin.  If this sensor malfunctions or breaks, the water continues to fill the tank, resulting in overflowing that does not stop until someone turns off the washer.  A malfunctioning water sensor thinks the water hasn’t reached the correct level and will continue to fill and fill and fill.  So, helpful hint, do not ever leave your washer on while you are not in the house, unless you want to take the chance of coming home to the possibility of several feet of water on your floors!

Should you experience a water related emergency, call SERVPRO of Fair Oaks-Chantilly-Centreville for immediate assistance.  We can be reached 24/7 on (703) 830-5800.